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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
398 ratings and 184 comments received in the last 90 days.
06 November 2024
Very easy process
28 October 2024
The service I got was excellent and as an example, when I drove in to the car park, Alan was waiting to direct me to the one available space he had found as it was really busy.
26 October 2024
I have been buying cars from Vines since 1993, i think that says it all, this is my 11th BMW ina row and it is down to not just a good product, but a deler who treats you as a person they want to come back to them
26 October 2024
Professional friendly serice
26 October 2024
Daniel at Vines, Gatwick very professional and helpful
22 October 2024
Easy purchase where James does his work so professionally
16 October 2024
Elisha helped us finalise our car choice and she was undoubtedly the main factor in us choosing to go with a BMW. Her care, communication and professionalism was exemplary throughout. She made the whole process smooth. I appreciated her patience and
16 October 2024
Made us feel special thank you
16 October 2024
James Connelly is the expert who saw me through the process of selecting the right type of car for the future - hybrid! He discussed the options and guided me through additional options without pressure. His knowledge oc different models is amazing.
15 October 2024
James is a very experienced Sales Professional and this showed up clearly at every stage of our purchase. On. The day of delivery James took us through all the changes to spec since our last purchase and helped with the app and other functions too!
14 October 2024
Bhavan Muraji and Clive Vaughan are role models for BMW and did a fantastic job helping to arrange a surprise purchase for my wife.
12 October 2024
The best
12 October 2024
This is the 4th car I've purchased from Daniel, and he always looks after me! I know what I'm getting and he keeps me informed throughout. Buying is super easy, I tell him what I want and he makes it work. Really happy, and I'll always return!
11 October 2024
The process was seem less from start to finish.
08 October 2024
Bhaven at the Vines dealership was excellent. He took time to fully understand my requirements and ensured that I got the right vehicle and package. This is the second bmw vehicle I have purchased from Bhaven within the last 10 months.
02 October 2024
Friendly, courteous, professional and thorough service.
27 September 2024
Bhaven is a true quality salesperson. He handled the details of the sale with efficiency - he knew the business!
27 September 2024
Was very please
25 September 2024
Sam was very helpful from start to finish, and to be honest if Sam wasn't available someone would try and help or get a message to Sam and he always returned calls.
16 September 2024
The video and ribbon on the car were impressive. James made sure to send me a video before the delivery, which was excellent.
16 September 2024
The dealer can only provide good service if BMW do their part.
05 September 2024
Excellent service, extremely helpful, and a lot of time explaining everything to me. 10/10
05 September 2024
Was relaxed especially when sorting the financial side out. Was kept informed throughout and everything was explained well. Really good price for the car, never had such a good service in a car dealer before. Enjoyed the entire buying experience.
05 September 2024
Delivery was a month early and handover was completed quickly with no issues
27 August 2024
Support from Dan Tilbury and Kelli Bragg during purchase and delivery of my new BMW M4 X Drive Competition.
27 August 2024
Completely satisfied, Dan delivered on all levels , kept us informed throughout the whole process , couldn't of been easier
26 August 2024
First class experience in every way
14 November 2024
All good
14 November 2024
Responsive and helpfull staff
13 November 2024
Polite, welcoming, meets customer needs. Provided service whilst I waited.
13 November 2024
I am thrilled with my recent purchase of the BMW 2 Series! Daniel was incredibly helpful and made the entire process smooth and hassle-free. This is the third car I've bought from BMW Gatwick, and I will definitely be returning in the future.
13 November 2024
Completely satisfied because Vines try hard to meet one's requirements.
12 November 2024
Great service always received, friendly and welcoming
12 November 2024
Everyone was helpful and efficient
11 November 2024
No trouble to sort my emergency recall issue.
11 November 2024
I have used Vines for all my servicing and have been well satisfied with their care and attention to detail.
11 November 2024
Made me drinks of coffee tec.
11 November 2024
Very good overall
11 November 2024
The problem with my car was dealt with straight away without any issue.
10 November 2024
On collection of the car had to raise a question on an item which I had wanted examining rather than being told the outcome, plus, more significantly one item still has not been resolved.
10 November 2024
From start to finish this was an easy process. The new alloy It arrived earlier than anticipated and I was quickly fitted in and the job done in super quick time. This is a complete contrast to my experience with another dealer.
08 November 2024
A retailer that really shows the brand at its best. Can't fault them.
07 November 2024
The rear seats and inside of the car wasn't cleaned in detail. Since it is complementary, can't complain much. Happy with the complementary car wash, but would be really nice if the wash leaves the car spotless.
07 November 2024
Didn't solve a small problem, just quoted 100s to investigate...
05 November 2024
Would have been nice to discuss the findings of the vehicle check with someone on the day.
05 November 2024
Friendly, helpful staff - arranged an area for me to work in whilst I waited.
05 November 2024
Well satisfy
05 November 2024
It was a recall so as expected
04 November 2024
Customer service was excellent
03 November 2024
All good
01 November 2024
Kirsty and Penelope gave me a great customer experience from start to finish.
01 November 2024
Well organised system for drop off and collection of the car. Courteous and considerate service
31 October 2024
Counter staff were very courteous and car delivered very clean
31 October 2024
Job done quickly and efficiently
31 October 2024
Overall I really like the car itself however I had an issue with some work that was carried out which resulted in me having to pay £680 extra for brakes that has already been fixed by a previous branch however the work had not been recorded correctly
30 October 2024
Overall I am extremely satisfied with the service and how they will give me regular updates on my car.
30 October 2024
Waiting area comfortable with WiFi, coffee and bics. Work completed on time and expected cost.
29 October 2024
I had my half service, but my air vents hadn't been cleaned, which I had asked for. This was put it and then done straight away, that's great customer service
29 October 2024
I feel reassured by the helpful, friendly and knowledgeable service staff and was pleasantly surprised that despite that this visit was for an Airbag recall, you also carried out a comprehensive visual condition check which I appreciated.
29 October 2024
Good service.
29 October 2024
Very thorough and a great customer experience
28 October 2024
Timely repairs
28 October 2024
Always accommodating and polite.
28 October 2024
Yes overall. The wash of the car was not really good on the windshield, it left a greasy mark when it was raining. Experience good on dropping the keys. Miscommunication for the pick up of the car. The issue is still not 100% fixed.
26 October 2024
Alex made sure my car was done on time and kept informed
25 October 2024
Great service from start to finish
24 October 2024
Overall the works were completed however they were impossible to get hold of and did not provide any feedback on times. We only knew the car was ready as we chased the them. They did not answer the phones so had to go to sales to get someone to pick
23 October 2024
Spoke to the service department in advance to get a waiting appointment for a service. Told it would be 2 hours. Arrived 10 mins early to check the car in and told it was 2.5 hours. Went for a walk after an hour and my car was were I'd parked it.
23 October 2024
Received prompt attention and was kept informed
23 October 2024
NO INTEREST IN CUSTOMER SERVICE JUST PROFIT
23 October 2024
Oerfect
23 October 2024
I brought my car in for an MOT and clean - I checked in on the automated check-in. However, 5 hours later it became clear I had been forgotten and my car was 'lost' deep in the service car park. It took a further 20 minutes to find it
21 October 2024
Booking in my vehicle (self checking) was easy and the follow up phone calls to keep me updated on the progress of the work and completion time was great. The job done on my car was also great.
21 October 2024
First service was carried out whilst I waited in the customer service area with a coffee. Supported by friendly helpful staff.
19 October 2024
All completed
18 October 2024
no apology offered for the car being 24 hours late! had no courtesy car to offer. My wife had to have an unpaid day off work. been bringing my car to you for many years and the guy in Service didn't even apologise left their feeling angry!
18 October 2024
Managed to get my car in very quickly and sort out the recall issue immediately.
17 October 2024
car picked up and delivered. Kept fully informed at all times.
17 October 2024
Excellent customer service and very caring receptionists
16 October 2024
Good service
16 October 2024
All went well
14 October 2024
Very pleasant staff, Darren and Dan who kept me informed on how the service was coming along.
14 October 2024
Same as above.
14 October 2024
MOT completed while I waited. Need to replace damaged wheel rim identified. Replacement wheel made available following day and fitted.
14 October 2024
Had a waiting service appointment. I was kept informed at all times of progress would highly recommend
13 October 2024
Overall good experience and people i dealt with were very pleasant and helpful.
13 October 2024
There was an issue with my car not being ready because of my text authorising work was not received. However I received a confirmation text from BMW. This was frustrating but Min gave me a courtesy car and was very apologetic.
12 October 2024
The service was rebooked, and delivery was initially confirmed for the same evening. However, at 4:30 PM, the service center informed us that the vehicle couldn't be delivered. We checked in for service before 8:30 AM, but they didn't start on the ve
11 October 2024
Service department Especially Alexander page what a very helpful woman and wonderful woman as that really helpful
10 October 2024
Everything was done quickly and efficiently to a height standard
10 October 2024
Car had MOT and was cleaned as well for no extra charge
10 October 2024
When I rang to book my service and MOT, I was advised that the cost would be £536. When I arrived for the service, the service team said my car did not need a full service and the cost would be £157. Brilliant but get this right at first call.
09 October 2024
See above
09 October 2024
I like the video of my car while in the service center
08 October 2024
Very helpful AND effecient1
08 October 2024
Waited almost 3 hours for a 5 minute re-MOT of new tires. The actual job took the technican 10 mins including getting the car on and off the ramp. Because the job took so long I was late for work.
07 October 2024
I would have given a higher rating if the vehicle had been fully charged whilst you had it and if the software update had been carried out.
05 October 2024
staff friendly and attentive; even though a bit of waiting time is required when collecting the vehicle, I did not feel being ignored or sitting idle.
05 October 2024
Job done.
05 October 2024
Always a good experience
05 October 2024
The Crawley service team were fantastic, they were very helpful & very understanding. They went out of their way to make me happy, I would recommend them to anyone. Thank you BMW in Crawley very much.
05 October 2024
Only thing that would've achieved 5 stars is to be given a rough idea of when the car would be ready for collection when dropping the car off
05 October 2024
Good comm7nication throughout
05 October 2024
Service was smooth and kept me updated the whole time
05 October 2024
Very helpful staff who appeared honest and give accurate information and appeared to be interested in saving me money. Can't fault the staff and much more friendly than the service received at other sites and brands.
03 October 2024
Good costumer services good communication during the whole visit
02 October 2024
My vehicle was recalled so wasn't serviced, so cannot answer this question
30 September 2024
In this visit, not satisfied at all
27 September 2024
All good with my car without drama and unexpected costs
25 September 2024
All done quickly and in the timeline provided
25 September 2024
Great staff, great communication. Always friendly, professional and courteous.
25 September 2024
Staff were brilliant
25 September 2024
Again all was fine
24 September 2024
The service advisor was very knowledgeable and professional
24 September 2024
I was served by Callum and his service was excellent!
24 September 2024
Good communication and easy check in
23 September 2024
Staff were friendly and very helpful, service was prompt, I had a quiet space/desk to work from while waiting for my car. I was kept updated on the service and MOT and am always happy to have my car valeted. Payment was easy to complete from the desk
23 September 2024
Generous provision of courtesy car and flexible inclusion of mot into the day's safety recall work.
23 September 2024
Very good communication and expectations management, then delivered service at least as good as expected
22 September 2024
As described above there is not sufficient attention to detail which is one of the reasons why we first chose BMW. Our car was given a MOT and failed due to cuts in tyre. Both tyres replaced, however the MOT Certificate still had an Advisory.
22 September 2024
Very professional service offered at Vines of Gatwick. They carry out what you agree with them to do with your car and it get done with question and on time
21 September 2024
Worst service iv ever had from BMW as a whole i won't be returning for service or new vehicles.
21 September 2024
I had a long outstanding issue which was corrected in one visit. I also received an unexpected bag of goodies which made me feel extremely valued.
21 September 2024
My query was answered efficiently this time
21 September 2024
The team have always been very swift and excellent in their service with me. Kirsty and Alexandra were amazing and Stephen Williams as always!
20 September 2024
I have already praised the service we had from Alexandra from servicing department, she was very helpfull
20 September 2024
Everything as expected.
20 September 2024
The on site experience was very good, but the car and service schedule contained an alert that was not explained. My follow-up query has not been answered.
20 September 2024
Problems solved so far and very helpful staff
20 September 2024
After numerous phone calls and photos and emails you've still not contacted me are even acknowledge receipt of emails. Or even sorted out the problem.
19 September 2024
Not quite as satisfied this time as the job was incomplete, after ordering and paying for parts that were not used, as they ran out of time. Fortunately refunded.
17 September 2024
Fast service
16 September 2024
Might seem small but I was offered to have my car washed and I said yes please , but the wheels where not done and still had same amount of dirt on them , if you offer something even for free I'd make sure it's completed properly
16 September 2024
New tyres fitted however cars dash board is ready wrong tyres/tyres not recognised. Under inflated.
16 September 2024
My car has been in and out of BMW for the last few years following recalls. This time I asked for a courtesy car and was told quite sternly that I had to top up the fuel on return. Given the amount of inconvenience this should not be necesssary.
16 September 2024
Taking the car in for maybe 90 minutes work, but Vines wanted to keep it there from around 10am to 4pm. Complementary car wash is a nice touch though
15 September 2024
All went to plan
15 September 2024
The service was prompt, the staff were really friendly and it was such an easy process.
13 September 2024
All well done
12 September 2024
Problems not fully resolved on first visit
11 September 2024
Whole experience went according to expectations
11 September 2024
Everyone was helpful and the whole process was efficient.
11 September 2024
Very friendly and polite team
11 September 2024
Quite simply the service went as far as BMW collecting my car for service from home. When this happens you know you are being looked after a professional company.
09 September 2024
Was very satisfied with the level of service
09 September 2024
Lady that served me was nice, pushed the BMW and i downloaded it by the information is not up to date. i remember why i stop using it
09 September 2024
The Service element itself was dutifully delivered - but the service invoice was confusing due to the undisclosed analysis of VAT calculations on discounted items and the VAT calculations on non-discounted items. It was all there but rather hidden.
09 September 2024
Was phoned to discuss issues before appointment, clear discussion on arrival to ensure what needed investigating.
09 September 2024
Great service
08 September 2024
Friendly, quick and reliable
08 September 2024
More then I expected Callum from the service team was brilliant
07 September 2024
Good communication at all stages, friendly staff
07 September 2024
Excellent service Kept informed of appointments and progress Service advisor Callum pleasant and helpful
06 September 2024
Min fantastic.
05 September 2024
Great service
05 September 2024
All went well.
04 September 2024
Easy to arrange, courtesy car, useful video by technician. Bought an umbrella to replace an old jag one I lost and that wasn't great but I should've checked first.
03 September 2024
It's a lovely well lit, open and clean show room. It was very easy to check my car in by dropping off the key into the small lockers provided. Communication was brilliant throughout.
03 September 2024
Completed work required.
03 September 2024
I feel like they went above and beyond to sort out my tyre. Very grateful.
02 September 2024
The service was very good. The agents communication was to the point and informative. They did answer all my queries to my satisfaction and was very helpful.
01 September 2024
Good comms, and someone answered the phone with out too long a wait!
01 September 2024
fast service
30 August 2024
Excellent service and attention to detail.
30 August 2024
service was exceptional and exceeded my expectations.
30 August 2024
Kept updated with progress
30 August 2024
Great service all round helpfull staff and made the whole experience easy very satisfyed
29 August 2024
Again efficient friendly service.
29 August 2024
100%happy with work carried out
29 August 2024
The level of service was superb. The only slight negative, and it is very slight, was that I was contacted and told my car was almost ready and I would be called an hour later to confirm this was the case. I didn't receive the final phone call.
29 August 2024
First class from start to finish
29 August 2024
Communication good
29 August 2024
Excellent service, could not fault
29 August 2024
I got what I needed.
29 August 2024
Both Alan who initially sold me the car, and the one excellent girl (so sorry I've forgotten your name) at the service desk were friendly and professional. Exactly the season why I'll continue to look to Vines for my future purchases.
29 August 2024
It is always good, it's easy to drop off and pick up. I'm kept informed of the process and you clean the car!
29 August 2024
As explained the experience on my recent visit was good. The general experience is negatively affected by the long lead times to get my car booked in.
29 August 2024
All done on time and at pre arranged price.
29 August 2024
great service as always
29 August 2024
Shannon in the service dept was wonderful and so helpful.
29 August 2024
Everything was done openly, in good time and exactly as explained to me.
21 August 2024
Fantastic service all round
21 August 2024
Job done promptly
13 November 2024
Stephen went above and beyond with regards to ensuring all information was given to me surrounding the purchase and delivery.