- Home
- About Vines Of Gatwick
- Vines Of Gatwick Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
360 ratings and 167 comments received in the last 90 days.
11 February 2025
Amazing customer service from Sam from start to finish. Very smooth and seamless and 100% happy.
04 February 2025
Good service and made everything easy.
20 January 2025
Vines Gatwick provide great sales service. Dan and Clive have fabulous product knowledge and always find the right car for our needs.
15 January 2025
This is the second BMW I've brought with James Connelly who has consistently gone the extra mile to provide an outstanding experience both pre & post sale, and handover. I have no doubt I will be using James and Vines Gatwick for my next car. Thanks!
15 January 2025
Ordering process was very easy along with the completion of the required paperwork. Everything was done digitally, making the process much smoother.
14 January 2025
I was very satisfied with my experience at the BMW Centre during the purchase and delivery of my new car. While delivery could have been quicker, it wasn't a major issue.
14 January 2025
I don't feel that I was kept properly informed about my vehicle and was also given some incorrect information and advice. However the handover process was very satisfactory
28 December 2024
The sales representative was very informative and had a very good knowledge of the product and the functions. He was able to answer all the questions and was enthusiastic about the brand.
28 December 2024
Helpful, good communication, competitive pricing
19 December 2024
Very satisfied. Sam Oliver was very helpful and friendly and handled my BMW purchase smoothly and efficiently.
19 December 2024
Pleasantly surprised!!
18 December 2024
sam did a great job thank you
11 December 2024
Very satisfied.
09 December 2024
A quick and efficient process.
05 December 2024
I've purchased my last three cars from James at Vines Gatwick. He provides service with a relaxed demeanour and a smile.
04 December 2024
Bhaven and Chris made my experience excellent - many thanks! ????
02 December 2024
Elisha Boswell is the perfect customer services person. Knowledgeable, attentive and quick to respond to questions and emails but I never felt under pressure.
02 December 2024
Whilst we were advised of a delay in delivery, at times it was difficult to get replies to either email or voicemail. However Sam Oliver was very helpful and explained things clearly, albeit at times hard to contact.
24 November 2024
James is really first class, we trust him to advise us and take his advice. His technical knowledge of the vehicles is first class, especially also being so patient when helping me to set up the app and new interior configuration.
22 November 2024
Car was delivered on the promised date. Staff accommodated delivery date/time to my convenience, the part exchange and collection process was well organized.
14 February 2025
Service competed correctly. Could always be better if cheaper though
14 February 2025
There is no provision for customers to park and there are cars everywhere. On a previous visit my bumper was damaged while at Vines. It was fixed free of charge but if there was provision for parking I believe this could have been avoided.
13 February 2025
Great customer service and really like the video.
13 February 2025
Good service but wait time for vehicle significantly longer than advised at booking.
12 February 2025
Nothing at all could have been improved upon.
12 February 2025
'fixed' the issue Didn't tell me about the nail in my tyre had to find it in the paperwork
11 February 2025
Not a single reason to complain Outstanding!
10 February 2025
Very easy to leave car and helpful stafg
10 February 2025
Vines staff spot on as usual, it is not their fault my car has had these faults.
10 February 2025
Lovely place. Friendly atmosphere
10 February 2025
Christian was excellent and very attentive.
10 February 2025
the service staff efficiency is exemplary
09 February 2025
As mentioned above, Kirsty was very attentive. This is very important.
08 February 2025
The jobs done very nicely and good timing. Advisor is very friendly
08 February 2025
Same as before, it worked well
08 February 2025
Very relaxed and friendly. Excellent service
07 February 2025
I felt the investigation performed by the engineer was thorough and resolved my concern. The noise has not returned!
06 February 2025
Warranty issue dealt with and courtesy car supplied
06 February 2025
The staff made my visit a real pleasure , Callum Warner is a credit to company, very professional .
05 February 2025
They were polite and prompt to respond my question and fixed the problem very quickly. I can got my car back in the same day.
05 February 2025
See above
05 February 2025
Professional job couldn't be easier
04 February 2025
Very satisfied with service provided spoke with Callum who provided me updates throughout the day and also let me know of the costs beforehand and therefore the job was done quickly and efficiently and I was then able to pick my vehicle up after work
04 February 2025
Very easy to deal with
03 February 2025
The service advisor, Min, I dealt with isn't knowledgeable enough about BMW, and had to call over a different person to deal with my further questions about my E90 330i.
03 February 2025
Fast service and reasonable price
03 February 2025
I am very happy with the speed of the service, but I am however not happy with the quality of repairs conducted. The door cart is now dirty and also the door pin is not going down properly and simply stuck in one place.
03 February 2025
Quick and clear communication.
03 February 2025
Kirsty is a great asset to Vines - she gave exceptional customer service, very impressed with her updates and friendly telephone manner
02 February 2025
The service was 5 stars, however I marked it as 4 due to the car wash. The was polish or some substance left on the windscreen therefore my vision was bad in the rain and it won't come off
02 February 2025
Kept informed, easy to deal with.
02 February 2025
The service arrangements were flexible and met my needs
02 February 2025
Other than not being able to answer my questions to total satisfaction regarding the assisted hight beam was very happy.
02 February 2025
From booking, to arrival, collection and servicing of the car was excellent
31 January 2025
As ever service was impeccable
31 January 2025
The rattle fault has not been rectified. Vehicle is less than four months old and this is my third Z4 so I know it's not the wind defuser as I'm being told. Found it in my boot when I got home and the rattle had persisted all the way home.
31 January 2025
Good, but left waiting too long to drop off and pick-up due to lack of available staff - some were in a staff mtg
30 January 2025
They always seem to go above and beyond.
30 January 2025
Staff members were extremely helpful
29 January 2025
Minarti was friendly and helpful. Kept me informed of progress
28 January 2025
Very efficient
28 January 2025
The attitude of staff is always exemplary. I knew the cost of this service would be high as it was a major one but there were no nasty surprises.
28 January 2025
Service experience was excellent and Kirsty who dealt with me was excellent and extremely efficient.
28 January 2025
Receptionist very helpful and polite
28 January 2025
Fine, no issues other than the loan car.
28 January 2025
Looked after.
28 January 2025
Reasons shown above
28 January 2025
See answer before
27 January 2025
Very easy to arrange. Comfortable, clean waiting area. Helpful admin staff. Service carried out professionally.
27 January 2025
Nice helpful people.
27 January 2025
The only problem I had with the the service experience was that Vines couldn't pick my car from my home in Chailey and I had to drive it toa distance that was acceptable to them. I then drove it to my parents-in-law house in Cuckfield where agreed.
27 January 2025
Pleasant efficient staff.
27 January 2025
needed new tyres and was arranged on the same day as my service, so that i could still collect my car on the same day.
23 January 2025
The technical staff were very professional and caring and did a great job.
23 January 2025
Poor costumer service and very high prices, the fact the car was dropped back to me ment I could give it 2 stars. I also found the bonnet not correctly latched on arrival
22 January 2025
I was checked in quickly and efficiently and offered refreshments. Callum Warner gave me the keys and he told me that he had also given the car a complimentary wash and hoover. The car looked great.
22 January 2025
Attention to detail and customer satisfaction.
21 January 2025
Staff very knowledgeable and courteous. Courtesy car was almost new and when I queried the cost of the replacement battery for the SOS system gave my a satisfactory discount.
21 January 2025
Lack of transparency, slow responses and hidden costs not communicated. All the reasons why dealerships have such a bad reputation.
20 January 2025
Not very satisfied, the sales department are excellent but not service. I had to take the car in 2 times in the past 2 weeks, had to speak with 3 different people who do not speak to each other so nothing I asked for was solved.
19 January 2025
Staff are attentive and helpful.
18 January 2025
And the end of our experience. The young man who gave us our keys back said we would be asked about the service but he said Vines would prefer us to say nothing by not reviewing rather than give a 1 star review. Wowsers.
17 January 2025
Tyre quote was allot higher than other tyre suppliers
15 January 2025
Kept up to date with what was going on.
15 January 2025
Was average nothing special
15 January 2025
Excellent service, professional staff, timely repairs, continuous updates.
15 January 2025
Great friendly service from all departments involved,
15 January 2025
The 2 hour service window was exceeded and no update was provided as to why
14 January 2025
The customer service was excellent.
14 January 2025
My car was MOT'd and washed. When I was seen by Kirsty I received a hard copy of my MOT certificate as well as my bill and the car was brought round to the front for me to drive home
14 January 2025
Was a smooth and easy experience
14 January 2025
Very good but bit confused why after the car had its MOT and full service the warning message came on for low tyre pressure on all 4 wheels on my way home. Surely this should be checked for the car to clear MOT and service?
14 January 2025
All good Comfortable waiting area too
14 January 2025
5 Star Servicing and Maintenance. Customer Service 10/10
13 January 2025
Very professional and courteous. Thank you!
13 January 2025
There were some oddities this time round, maybe due to the tech being used it left me confused if my car was completed. However upping getting to the centre my car was completed. Not able to see service history!
13 January 2025
Although only a air conditioning refresh the car was cleaned exceptionally well as an extra.
13 January 2025
Expertise
11 January 2025
Really friendly and had a good experience
10 January 2025
The staff though it might be a bigger issue, they gave an estimate of the cost. It proved to be a little small job and I didn't need tp pay the initial estimate.
09 January 2025
From the phone call to arrange the date to the day when I collected my car, the service provided was excellent.
09 January 2025
Recieved my car in good shaped and even washed
09 January 2025
Fast and friendly service
08 January 2025
No issues with communications and work completed very quickly.
06 January 2025
friendly polite team, no hassle getting my service booked in and resolved
06 January 2025
Very good
03 January 2025
I got there for 08.00 and gave in my car. I wasn't contacted until 17.00. Leaving a message stating that my car is ready for collection by 17.30 when the store closes. You can guess the conditions of the road at that time on Christmas Eve.
02 January 2025
Always good service
02 January 2025
Great personal service
30 December 2024
My service team did reply to email however I felt uncomfortable with the delay in getting any update earlier in the day, so I could plan for vehicle collection!
23 December 2024
Min was freindly helpful i was grateful for gifts Car hire was unsuitible i got a mini cooper for exchanging my x3 im 64 with bad back and was difficult and uncomfortable and car hire process was not nice and long
23 December 2024
It was impossible to get through on the phone to speak to anyone
22 December 2024
V good
21 December 2024
Just impressed with everything
21 December 2024
Friendly and efficient service. Great communication. And nice hot chocolate while we waited for the car to be brought to us!
20 December 2024
The service is decent however after having an interior upgrade for my car the window defrost stopped working and it ruined my cars interior as it was dripping with water when you start the car and it heats up.
18 December 2024
Requests all dealt.
18 December 2024
As above, 2 major issues
18 December 2024
Great team
17 December 2024
Great service, friendly
17 December 2024
Process was easy and simple. Staff as always were professional, helpful and courteous.
17 December 2024
Smooth process
16 December 2024
Staff were pleasant and accommodating but wouldn't acknowledge suspected EGR problems. Did receive a Christmas gift which was nice. Also reduced inspection fee based on time taken which was 30 minutes / 50% of inspection fee.
15 December 2024
Poor - telephone answering Excellent - Kirsty Jones was very helpful
13 December 2024
Car fixed, even got some swag
13 December 2024
The services were ok and the staff were friendly.
12 December 2024
As above
12 December 2024
See above.
12 December 2024
Good friendly service and kept up to date with my progress.
11 December 2024
When we first approached Vines at Gatwick they advised they couldnt look at our car until after Christms. Only when the BMW recovery became involved the car was accepted by Vines.
10 December 2024
Great service
10 December 2024
Exactly what I needed
09 December 2024
Excellent service
09 December 2024
Always exemplary service and attention
08 December 2024
Eventually everything was completed satisfactory
08 December 2024
Overall good service but it was disappointing that they refused to clear a warning on my dash that is uneconomic to repair.
07 December 2024
Perfect service.
04 December 2024
Consistently good, as always.
03 December 2024
Always a good service and kept informed
03 December 2024
Overall on discussion with the manager, an amicable arrangement was reached and I am broadly happy with the outcomes .
02 December 2024
Good service
02 December 2024
A great experience from organising the service through to the actual service
02 December 2024
I will stick with Dean or Teresa at Vines of Redhill like I had done for the last 2 years, they're phenomenal advisors who value their customers, they kept me informed and treated me with respect. Vines of Gatwick service advisors need to be humble.
01 December 2024
I received and professional and prompt service
01 December 2024
Fitted in my schedule and job carried out whilst I waited
29 November 2024
Dealt with promptly, efficiently and politely. Appointment ran to time. Courtesy car wash offered which was great.
29 November 2024
Efficient hand over of vehicle and staff polite.
28 November 2024
I felt valued as a customer & I was looked after very well by Chris on the Service Department.
28 November 2024
Daniel is very courteous and dedicated
28 November 2024
Excellent . The account was less than quoted . A first for me ..
27 November 2024
James Connolly has consistently worked to make sure we are completely satisfied.
27 November 2024
All good. Recall but got additional work carried out while it was in.
27 November 2024
They communicated with me through out the time & included a free valet service
26 November 2024
Friendly and quick . Let me know in advance to pick up as requested
26 November 2024
On time for a waiting appointment and are committed to resolving an issue
26 November 2024
Work carried out as expected and in good time
25 November 2024
My car needed brake servicing and there were no loaner vehicles available for that day and I had no other transport. The team found me a desk to work from all day. The team ensured I was comfortable and took excellent care of me throughout the day
25 November 2024
Great staff with excellent communication
25 November 2024
Was kept informed with videos and phone calls
25 November 2024
Everyone is so helpful and kind
25 November 2024
on time and did what we agreed
25 November 2024
The staff are really great, in particular Kirsty she was so good at her job and very friendly.
24 November 2024
They couldn't find the issue , apparently everything ok , wheels to big.. not the same at Guildford, where they found more issues . Shame for your inginers They can't even answer to my questions , for everything I asked , answer was
23 November 2024
Service aspect was fine. I dropped off the vehicle early and was strongly advised to use the remote check in facility in the showroom...which I did not want to do obviously frustrated the service personnel. Very clumsy comments re requiring new tyres
23 November 2024
Listened to
22 November 2024
Very difficult experience, service agent kept pushing investigating other problems. Just wanted to stick to standard check.
12 February 2025
I was happy with the whole experience and felt that I was offered a competitive price for both the new Car and my Trade in.